- the types of information that we may collect from you when you, as an individual, access or use our Website – https://fulfillmentgroup.net/ and other online services, including the Fulfillment Group Ltd. cloud-based platform that may be offered by Fulfillment Group Ltd. to its clients (the “Platform”), (collectively, our “Services”); and
- our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies only to information we collect through our Services and in the electronic communications sent through or in connection with our Services.
Fulfillment Group Ltd. qualifies as a Data Controller under the Regulation (EU) 2016/679 of The European Parliament and of The Council of 27 April 2016 (General Data Protection Regulation (the “GDPR”)). As such, we aim to comply with all legal obligations which the GDPR implies on Data Controllers.
1. WHAT INFORMATION DO WE COLLECT FROM OUR USERS?
Fulfillment Group Ltd. may collect and use information of and regarding its Users. We collect only data which is essential to our operations and enables us to provide you with better user experience.
The information, through which the person may be identified, may include data, which the User voluntarily enters, uses or provides when using the Services of the Website Fulfillment Group Ltd., the Platform, or submits when opting in for the use of certain Services. Fulfillment Group Ltd. collects and uses the information for the purposes, outlined in the Terms and Conditions, as well as to offer new services to the User or to familiarize them with new functionalities on the Website or the Platform.
We collect two types of information from and about our Users, including information:
- by which you may be personally identified; and/or
- about your internet connection, the equipment you use to access our Services and your usage details (i.e. your Internet Service Provider).
The information we collect on or through our Services may include:
- Personal information: Your full name, email address and other information you may provide on the Website or the Platform, such as your address, mobile phone number and website, place of work and position.
We may collect this information in order to contractually provide you with the Services you opt in for or to respond to any queries.
- Preferences: Your preferences and settings such as time zone and language;|
We may collect this information in order to enhance your User experience.
- Searches and other activities: The search terms you have looked up and results you selected;
We may collect this information in order to enhance your User experience.
- Browsing information: How long you used our Services, which features you used, etc.;
We collect this information in order to enhance your User experience.
- Communications: Between you and Fulfillment Group Ltd. support staff regarding the Services.
We collect this information in order to respond to queries and provide assistance to you as a User of the Website and/or the Platform.
- Transactional information: If you make payments or purchases through our Services, we may collect and store information about you to process transactions.
We may collect this information in order to fulfil our contractual obligations towards you.
The legal basis for the above processing is GDPR art. 6(1)(a) and (b), since the processing is either consented to voluntarily or is necessary in order to facilitate entering into a contract and/or the performance of such contract.
2. HOW WE GATHER INFORMATION FROM USERS?
2.1. How we collect and store information depends on the pages you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our Website or the Platform, or when you make a payment.
3. WHAT WE DO WITH THE INFORMATION WE COLLECT? HOW LONG DO WE COLLECT IT FOR?
3.1. Like other websites, we collect information to enhance your visit and deliver more individualized content. We respect your privacy and do not share your information with anyone, except in cases when that proves necessary.
3.2. We will retain the information we collect from you for a period of five years. After the expiry of this period we undertake to delete any information we have collected from you.
3.3. Aggregate information and information that does not personally identify you, may be used in many ways. For example, Fulfillment Group Ltd. may combine information about your usage patterns on the Website or the Platform with similar information obtained from other Users to help enhance our site and Services. We may use tools to track activity. Any such tools may include information about you, personally, and may allow us to identify you individually. Yet, in any such case, this information will only be visible to us, if you have already decided to provide it voluntarily.
3.5. Certain third parties who provide technical support for the operation of our Website and Platform – our Web hosting service for example – may have access to such information. We will use your information only as permitted by law. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by the applicable law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities, whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.
4.1. Fulfillment Group Ltd. won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
4.2. We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone.
4.3. If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
4.4. Certain third parties who provide technical support for the operation of our Website and Platform and our Web hosting service for example – may have access to such information.
4.5. If your personal data is transferred outside the EU/EEA, we will enter into EU standard contractual clauses approved by the European Commission prior to such transfer to ensure the required level of protection for the transferred personal data. If you require additional information and/or wish to obtain a copy of the standard contractual clauses (including relevant safeguards put in place), you can request this by contacting us as set out in section 10.
5. YOUR RIGHTS
5.1. Right to withdraw your consent
You may withdraw your consent for collecting your personal information at any time. To do so, please contact us at email@example.com.
5.2. Right to change or review your information
6. ACCESSING & CORRECTING YOUR PERSONAL INFORMATION.
6.1. We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates.
6.2. We encourage you to review, update, and correct the personal information that we maintain about you. You may request that we delete personal data about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or are being processed in a way which infringes any applicable legal requirements.
7.1. As mentioned, you may at any time review or change the personal information we maintain about you by contacting Fulfillment Group Ltd. Upon your request, we will delete your contact information and personal data from our active databases.
7.3. Termination of your usage of the Platform will be subject to other agreements you may have concluded with Fulfillment Group Ltd.
8. CHILDREN’S PRIVACY
Fulfillment Group Ltd. does not knowingly collect personal information from children under the age of 18. If we learn that we have personal information on a child under the age of 18, we will delete that information from our servers. Fulfillment Group Ltd. encourages parents to go online with their kids.
9. OTHER PROVISIONS
9.1. Changes to This Policy
9.2. Governing Law
10.1. Fulfillment Group Ltd. is controlled, operated and administered entirely within Hong Kong.
10.2. If you are accessing Fulfillment Group Ltd. Website or Platform from another jurisdiction, please be advised that you are transferring your personal information to Fulfillment Group Ltd. in Hong Kong and, by using the Website and/or the Platform, you consent to that transfer and to abide by the applicable laws concerning your use of the Website, the Platform and your agreements with us.
Address: Unit 802, 8/F., China Insurance Group Building, 141 Des Voeux Road Central, Hong Kong
Telephone: +852 91467858