Frequently asked questions
Why do we need an
e-commerce fulfillment solution?
Logistics companies are under increasing pressure to respond to customer requests for global or integrated e-commerce fulfillment services.
As customers increase their investment in the e-commerce space, failing to provide these services can stand in the way of your business growth and longevity.
What browser or OS do I need?
Our platform works well with all browsers, and our IT support is available to fix any related issues.
What does it cost?
Our pricing plans cater to customers of all sizes and needs. See our pricing page for more details.
How long does it take to setup?
Setup time ranges from 2 weeks to 3 months, depending on the size of your business and integration needs. A typical setup will take no more than 4 weeks from initial scope to go-live. During this process, our onboarding team will be on-hand to ensure your setup goes smoothly from start to finish.
Do you also offer solutions for brands?
No. We work exclusively with logistics companies and warehouse operators, so you can manage your relationship with brands directly.
We already have a local warehouse fulfillment solution. Why do we need this platform?
Using our platform enables you to offer a global fulfillment solution to your customers, with a network of 14 trusted hubs around the world, and over 1000 staff members at your disposal.
You can combine your existing fulfillment warehouse(s) with our network, to offer a hybrid network and international integrated solution.
Can I install the Fulfillment Group software on my own server?
No. Our software is hosted exclusively in the cloud.
Do you offer support after we purchase the software?
Yes! We are not a pure software company; all customers will benefit from continuous support and IT integration work. We also have support teams in North America, Europe and Asia Pacific.
Will you quote my customers for e-commerce fulfillment services?
No. We leave it to you to set the commercial strategy and pricing for your end-customers. Our transparent pricing model helps make this simple and straightforward!
Who exactly are Fulfillment Group and what do you do?
We are a B2B SaaS company, founded by logistics insiders.
Our solution is for strong industry players who recognise their need to offer an e-commerce fulfillment solutions to their customers.
We help our clients fill their capability gap with maximal control – we don’t deal with brands and let you manage the end-client relationship directly.
By choosing our software, you’ll also gain access to our global warehouse network, so you can continue to grow your operations on an international scale.
We have limited IT resources. Do you offer development services?
Absolutely. While we are open to sharing our API documentation, we offer all kinds of development projects for our clients. These range from webshop and online marketplace integration to ERP, WMS and internal system development. To find out more, contact a member of our team.
Ready to Get Started?
If you want to add your facility to the network or a customer of yours requires a
new marketplace, we are able to add them to your solution on a short notice.